Refund & Cancellation Policy — GGTCPL
Last Updated: 14-09-2026
This Refund & Cancellation Policy applies to paid online educational services offered by Gorajan Goodluck Tutor Centre Private Limited (GGTCPL), subject to the specific terms displayed for an individual course or service and applicable law.
GGTCPL operates as an online-only education platform.
Because online courses and digital educational services can involve immediate access to digital content, online classes, recordings, study materials, or other resources, refund conditions may differ from those applicable to physical products.
1. Please Review Before Payment
Before purchasing an online course, users should carefully review:
- Course description
- Course fee
- Duration
- Schedule
- Access period
- Included materials
- Online delivery format
- Technical requirements
- Refund conditions
- Cancellation conditions
Completing payment indicates that the purchaser has had an opportunity to review the applicable information.
2. Online-Only Services
GGTCPL provides online educational services.
Therefore, refunds are generally considered in relation to digital educational access and the specific course terms rather than physical classroom attendance.
3. Course-Specific Refund Terms
Different courses may have different refund conditions.
Where a specific course page provides a separate refund policy, those terms should be reviewed carefully.
If a course-specific policy conflicts with this general policy, the applicable course terms may govern to the extent permitted by law.
4. Cancellation Before Course Access
Where cancellation is requested before course access begins, the request may be considered according to the course-specific cancellation conditions.
Approval is not automatic.
The purchaser may be required to provide:
- Name
- Order information
- Course name
- Payment information
- Reason for cancellation
5. Digital Content Access
Once a learner receives access to digital educational content, the refund situation may change.
This may include access to:
- Recorded classes
- Digital notes
- PDFs
- Question banks
- Online learning portals
- Course resources
Where digital content has already been accessed or substantially used, refund eligibility may be affected by the applicable course terms and law.
6. Online Classes
For courses involving scheduled online classes, cancellation requests may be subject to course-specific conditions.
Factors may include:
- Whether classes have started
- Number of classes attended
- Access to course materials
- Course duration
- Amount of service already provided
7. Technical Problems
If a learner experiences technical difficulties, they should contact GGTCPL support as soon as possible.
Useful information may include:
- Course name
- Registered email
- Device
- Browser
- Description of problem
- Screenshot where appropriate
Where the issue is caused by a platform or service problem under GGTCPL's control, we may attempt to provide a reasonable solution.
8. Internet Connectivity
Learners are responsible for having suitable internet access and compatible devices unless otherwise stated.
Slow internet, local connectivity problems, unsupported devices, or user-side technical limitations may not automatically qualify for a refund.
9. Duplicate Payments
If a payment is accidentally processed more than once for the same service, the purchaser should contact GGTCPL promptly with transaction details.
After verification, an appropriate resolution may be considered.
10. Unauthorized Transactions
If you believe a transaction was unauthorized, contact GGTCPL and your payment provider as soon as possible.
Do not share complete card numbers, passwords, OTPs, or other confidential financial credentials through ordinary communication channels.
11. Refund Processing
Where a refund is approved, the processing method and timeframe may depend on:
- Payment method
- Payment processor
- Banking system
- Verification requirements
- Applicable law
GGTCPL cannot guarantee a specific banking processing time controlled by a third-party payment provider.
12. Promotional Offers
Special offers, discounts, scholarships, promotional packages, and limited-time offers may have separate conditions.
Users should review the terms associated with the particular offer.
13. Scholarships
Scholarship-based or fully/partially subsidized enrollments may have specific conditions.
A scholarship does not automatically create a cash-refund entitlement unless expressly stated.
14. Non-Refundable Services
Some services or digital products may be identified as non-refundable before purchase where legally permitted.
Users should carefully review the applicable course page before payment.
15. Fraudulent or Abusive Requests
GGTCPL may investigate refund requests involving:
- Fraud
- Unauthorized resale
- Account sharing
- Unauthorized distribution
- False information
- Payment manipulation
Any action will be taken subject to applicable law.
16. Consumer Rights
Nothing in this policy is intended to remove or restrict rights that cannot lawfully be excluded under applicable consumer-protection or other laws.
Where applicable law provides a mandatory refund or cancellation right, that right will apply.
17. How to Request a Refund or Cancellation
Send the request through the official GGTCPL contact channel.
Include:
Name:
Registered Email:
Course Name:
Order/Transaction Reference:
Date of Purchase:
Reason for Request:
Do not send unnecessary sensitive financial information.
18. Contact
Gorajan Goodluck Tutor Centre Private Limited
Refund/Cancellation Email: [Official Email]
Phone: [Official Phone]
Address: [Official Business Address]
19. Policy Updates
GGTCPL may update this Refund & Cancellation Policy when its services, payment systems, or legal requirements change.
The updated version will be published on this page.
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